Frequently Asked Questions
Everything you need to know about our high-performance gaming peripherals.
What is the standard shipping time for Pulsar orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-14 business days depending on the destination and customs clearance.
How do I download the latest firmware and software for my mouse?
You can download the Pulsar Fusion software and the latest firmware updates directly from our 'Support' page. Ensure your device is connected via the provided USB cable during the update process.
What is your return policy for gaming gear?
We offer a 30-day return policy for items in their original packaging and condition. Please note that shipping fees for returns are the responsibility of the customer unless the product arrived defective.
Do Pulsar products come with a warranty?
Yes, all Pulsar Gaming Gears products include a 2-year limited warranty covering manufacturing defects. This does not cover normal wear and tear or damage caused by unauthorized modifications.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Are your wireless mice compatible with consoles?
Our mice are plug-and-play compatible with PlayStation and Xbox consoles for basic navigation and supported games; however, full software customization via Pulsar Fusion is only available on Windows PC.